The acceptance of terms and conditions will be settled and must be read by the customer before the purchase procedures and the devolution policies.
When a customer purchase one of our products, a Mexican one of a kind handmade item, the customer will be acquiring an original art piece made by Mexican artisans. The customer will be supporting the Mexican work from great artists and designers. These artists are committed to give their best in each art piece.
All the process involved in each art piece is totally handmade. We will not accept item devolution if this devolution is due to a color change, irregular textures, form or sizes.
In each case that the product contains an industrial component such like clock machinery, iron or bronze fixtures or so, in bad conditions or if it does not operates properly, the customer may contact the customer service department. At the moment that the customer returns the product for this reason, we will contact the customer to confirm that a brand new product will be restored or the refund will be deposited to the customer account, as well as, a confirmation number which will be used by the customer to follow up all the procedures of his/her case.
All the expenses due to the use of a shipping company (Fedex, UPS, USPS, ETC) will be made by the customer, using the shipping company selected by him/her.
Taking all these characteristics of the devolution in consideration, the product needs to be sent with all the pieces and accessories as it was originally sent to the customer.
The shipping address for our company is:
225 NE 23 ST. Suite 306, MIAMI, FLORIDA, 33137, U.S.A.
The product must be in a perfect condition with its original shipping packaging protections. All the operation manuals, accessories and packaging protection materials must be, if is the case, complete and be the original ones. As well as, any security seals or guarantee must be in good conditions and without any mark that it was violated.
If the item was sent with a promotional gift, this must be returned with it, as it is described in the purchase order. If for any reason this promotional gift is not returned with these basis and terms the devolution will not be processed, after we review all these terms and the piece is returned, this gift will be sent back during the next 5 business days without any exception..The expenses for the shipping will be covered by the customer.
Our company will not accept a product devolution of any kind in the following conditions:
The maximum days for a product devolution are 15 business days taking in consideration the date that it was delivered to the customer by the shipping company electronic seal.
The customer must send the following information:
The customer request will be evaluated and attended the same day when it will be received, only if is received during our company business hours and if it contains all the devolution policies previously mentioned on the terms and conditions.
Our business hours are: Monday thru Friday from 10:00 am to 6:00 pm
A properly filled store credit invoice will be created only if the devolution process contains all the terms and conditions specified above. The discounts applied will be reduced from the amount to be deposited to the customer account.
This store credit invoice may be used to make another order, or the customer may request the complete refund to his/her account.
The request must be named as follows “devolution credit application”, also this can be requested with one of our sales representatives.
If the payment was made with a credit or debit card charge the refund or charge cancellation process will be made immediately. This process may take up to 7 days depending on the bank which the card was issued from.
If Paypal was the method of payment the refund will take about 5 business days to be released to the customer Paypal account.
The devolution conditions must be properly requested and you will receive a notification by e-mail. The shipping delivery for the new item must be paid by the customer.
Our company Acento Artistico is always looking for the high quality products.
Our customer service department will be always at your service, you may contact us anytime if you have any questions or if you need to know more about our policies, terms and conditions, you may also contact us at this telephone number: +1-305 810 7033
ACENTO ARTÍSTICO CORP. ADMINISTRATIVE DEPARTMENT